FAQ — LoudLAB

Can I send audio from SoundDesk to other apps?

LoudLAB — Sun, 07 Sep 2025 22:51:35 +0000

Yes. Please check Sending audio from SoundDesk to other apps.

Can I use SoundDesk to capture audio from other applications?

LoudLAB — Sun, 07 Sep 2025 22:46:11 +0000

Yes. Please check Using SoundDesk to capture audio from other applications.

Is audio ducking available in SoundDesk?

LoudLAB — Sun, 07 Sep 2025 22:45:44 +0000

Yes. Please check Audio Ducking with SoundDesk.

Are the application and audio devices compatible with Apple Silicon processors?

LoudLAB — Sun, 07 Sep 2025 22:39:52 +0000

Yes. All applications are compatible with Apple Silicon and Intel Macs.

Do I need to reduce the security settings on my Mac to use the application?

LoudLAB — Sun, 07 Sep 2025 22:38:14 +0000

No. All applications are up to date with Apple’s security requirements and recommendations.

How can I get a VAT refund if I have a VAT number?

LoudLAB — Sun, 07 Sep 2025 22:33:08 +0000

On the checkout:
If you're purchasing from a country where VAT/GST is charged, you can add your tax ID and company details (excluding the US) during checkout. Once your VAT number is validated, you can proceed with a tax-free purchase.

On the receipt:
You can add your tax ID and company details to the receipt within 60 days of purchase. Our buyer support team processes tax refunds in bulk every few days. Once your VAT is refunded, you'll receive an email confirmation and a tax-refunded invoice.

How do I use Sonic Atom with Logic

LoudLAB — Sun, 24 Aug 2025 17:10:28 +0000

Please check the Using Sonic Atom as a plugin insert in Logic Pro X tutorial.

How can I revert SoundDesk to its default settings?

LoudLAB — Sat, 23 Aug 2025 16:18:14 +0000

Locate and delete the following folders from the library (if one of the folders is missing, skip it):

“USER FOLDER”/Library/Application Support/SoundDesk
“USER FOLDER”/Library/Containers/info.loudlab.SoundDesk

Note: macOS has multiple folders named Library. To find the USER one, open a Finder window, press the Option key, and select Library from the Go menu.

When I send audio to Zoom it is choppy and low resolution. How do I fix it?

LoudLAB — Fri, 13 Nov 2020 12:43:04 +0000

This is the default Zoom behaviour. Zoom is designed for meetings that are mainly composed of speech and not for more complex audio sources like music. By default, Zoom will perform echo cancellation and noise reduction (music will be identified as noise by Zoom), and that is great if we only care to stream speech from a noisy place like an office. How do I fix it? You will need to disable all processing that Zoom does to your audio, before sending any complex audio signals like music or vocals with reverb to it. In Zoom Settings > Audio, disable Automatically adjust microphone volume. Then click on Advanced and disable all audio suppression options. Also, check the Show in-meeting option to “Enable Original Sound” from microphone so you can switch to and from your original sound and Zoom speech-optimised audio.

How do I keep Sonic Atom windows visible?

LoudLAB — Mon, 31 Aug 2020 15:57:36 +0000

Disabling the Floating Window option in Preferences > General and restarting Sonic Atom, will restore the windows behaviour to default (not hide when you switch app focus).

How do I connect SoundDesk to Zoom?

LoudLAB — Mon, 31 Aug 2020 15:54:28 +0000

To connect SoundDesk to other apps you will need the SoundDesk Virtual Cable (you can get it here). The Virtual Cable is just a pass-through device, capable of sending up to 32 channels to any application that is listening. We need to start by setting the SoundDesk Output Interface to either the All-in-One Device or the SoundDesk Virtual Cable (stereo). If we choose the first, we can also (simultaneously) send audio to other audio devices (e.g. for listening). Then, we set the master fader in SoundDesk to send to SoundDesk Virtual Cable (stereo) 1 and 2 and in the receiver application (e.g. Zoom, OBS,...) we set the microphone/input to SoundDesk Virtual Cable (stereo). That’s it, we have virtually connected SoundDesk to another application. Have a Great Day! LoudLAB

How do I uninstall the SoundDesk Virtual Driver and Cables?

LoudLAB — Mon, 31 Aug 2020 15:52:26 +0000

SoundDesk Virtual Devices are plug-ins, you can delete them from Macintosh HD/Library/Audio/Plug-Ins/HAL/ and restart your computer to remove them.